Damage-Claim Payment Plans

If you owe a larger damage-claim balance, Alvro may let you pay it over time in installments instead of all at once. A payment plan carries no setup fee and no interest, and runs for up to 12 months. This policy explains how a plan works, what keeps it in good standing, and what happens if a payment is missed.

When a damage claim is resolved and you owe a balance that qualifies, you may be offered a payment plan:

• The first installment is due when the plan starts.
• The remaining installments are automatically charged to your payment method on the scheduled dates.
• There is no plan fee ($0) and no interest (0%) — you pay only the amount you owe, split into scheduled payments over up to 12 months.
• Payment plans run on standard credit or debit cards only. Prepaid cards and other instruments aren't eligible.

While your plan is current — every scheduled installment paid on time — your account stays in good standing, and you can continue to book and take trips as normal.

If a scheduled installment can't be collected and isn't cured, the plan defaults:

• The full remaining balance becomes immediately due.
• Standard account restrictions apply while a balance is unpaid — you may be unable to book, start, or extend trips until it's resolved.
• An unpaid balance may be referred to a third-party collections agency.

Starting or making payments on a plan does not mean you accept the claim amount or waive your right to dispute it. You can still dispute a charge under our Refunds & Disputes policy; if a dispute is resolved in your favor, we adjust the plan and refund any overpayment.

For help with a payment plan, contact support@alvro.com or reach us in the app.