Policies built for both sides of every trip
Real protection. Real recourse. Real people. Our policies exist to make Alvro the most trustworthy way to rent or share a car — written plainly, applied fairly, and updated transparently.
Transparent pricing
The price you see at search is the price at checkout.
$1M protection
Liability and physical damage coverage on every trip.
Verified members
Every renter and host passes an identity check.
24/7 real support
Reach a human any time, on any trip, in any city.
How trips work on Alvro
The day-to-day rules that govern every booking — from cancellations to damage claims.
Cancellation Policy
Free cancellation up to 24 hours before your trip. Clear rules for late cancellations and host cancellations.
Read full policyCommunity Standards
How we expect renters and hosts to treat each other, the cars, and the broader community.
Read full policyDamage & Wear Policy
What counts as damage vs. normal wear, how claims are reviewed, and how repairs are reimbursed.
Read full policyLate Return Policy
Grace periods, late fees, and how to extend a trip without a penalty when life happens.
Read full policyMileage & Fuel Policy
Distance limits, overage fees, fuel/charge requirements, and what hosts can and can't charge for.
Read full policyInsurance & Protection Plans
How protection works, what each plan covers, and what to do if something happens on a trip.
Read full policyIdentity & Eligibility
Who can rent, what verification we require, and how we keep bad actors off the platform.
Read full policyRefunds & Disputes
How refunds are issued, how disputes are mediated, and the timeline for each.
Read full policyStill have a question?
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